Shipping & Returns

Shipping

How long does delivery take?

Our products are shipped from Paris in France. Delivery in France takes usually 3 to 4 business days and around 7 to 9 business days for the rest of the world 🌍

How can I track my parcel?

You can track your order in real-time on this page: Track your order

Which countries do you deliver to?

We ship worldwide ✈️

How much does delivery cost?

Delivery to the UK 🇬🇧 is free on orders over £50!

For the other countries the delivery fee may vary depending on the destination (shipping costs are calculated at checkout).

Returns

The received product is damaged

It seems your delivery person had a few issues along the way, we’re sorry about this 😔 ...

Don’t worry, we’ll send you a brand new parcel!

All you need to do is send us a few pictures at contact@maison-scarlett.co.uk 📸

I wish to return a product

Want to return a product (not satisfied, the product is flawed or damaged)? Don’t worry, we’ve got your back 😊

We’ll send you a return slip that you’ll need to stick onto your parcel 📦

To receive your return slip, all you need to do is contact us at contact@maison-scarlett.co.uk within 14 days from receipt of your order.