Shipping & Returns

Shipping

How long does delivery take?

The delivery time depends on the products and destination country. On average, expect 7 to 12 working days for processing, preparation, sending and delivery to the United Kingdom 🚀 and 20 working days for other European countries 🇪🇺

How can I track my parcel?

You can track your order in real-time on this page: Track your order

Which countries do you deliver to?

We ship worldwide ✈️

How much does delivery cost?

Delivery to Europe 🇪🇺 is free!

Returns

The received product is damaged

It seems your delivery person had a few issues along the way, we’re sorry about this 😔 ...

Don’t worry, we’ll send you a brand new parcel!

All you need to do is send us a few pictures at contact@maison-scarlett.co.uk 📸

I wish to return a product

Want to return a product (not satisfied, the product is flawed or damaged)? Don’t worry, we’ve got your back 😊

We’ll send you a free return slip that you’ll need to stick onto your parcel 📦

To receive your return slip, all you need to do is contact us at contact@maison-scarlett.co.uk within 14 days from receipt of your order.

Once the article has been received on our end and once compliance screening has been performed, we’ll proceed with the refund (the product must be unused and still be in its original packaging).